Shayanti exemplifies the essence of an influential leader in the realm of customer relations and learning & development. With two decades of professional experience, her expertise resonates particularly within the Telecom sector, where she has honed vital skills in customer retention, churn management, and account management over the past 12 years. Her commitment to fostering employee growth has been profound in the last eight years, as she has successfully collaborated with HR to design and implement comprehensive learning journeys. By employing experiential methods tailored to organizational needs, Shayanti has transformed traditional training into dynamic learning experiences. Her rich cross-industry experience, underscored by a keen awareness of contemporary trends, empowers organizations to not just meet but exceed their learning objectives. Holding a soft skills certification from the Scottish Qualification Authority and being Train the Trainer qualified from the National Accreditation Board of Education and Training, she stands as a pillar of knowledge and skill. Furthermore, her expertise in sensitive areas such as the Prevention of Sexual Harassment at Workplaces (POSH) and Gender Sensitivity reflects her commitment to creating safer and more equitable work environments. Shayanti’s impressive client roster includes esteemed organizations like Amazon, Central Bank of India, and data analytics leader Nielsen Ltd, showcasing her ability to cater to varied audiences. Her specialty areas—customer experience, emotional agility in the workplace, and women empowerment—position her as a key figure in driving positive change. As the president of the Corporate Talent Council at WICCI in West Bengal, Shayanti is a true advocate for corporate excellence and women's leadership. Her certifications in Neuro Linguistic Programming (NLP) further enhance her capabilities, allowing her to influence, inspire, and empower individuals and teams to reach their fullest potential.