About
My name is Shayanti Roy
With 18 years of work experience, drawn inspiration and learned from customers Intensive Industry- Telecom
Certified as a Soft Skills Practitioner by the Scottish Qualification Authority and Train the Trainer Certified by NABET, also a certified neuro-linguistic Practitioner.
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SHAYANTI ROY- FOUNDER AND DIRECTOR
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Shayanti is a professional for 18 years. She has concrete experience in customer relations, service assurance, customer retention, business development , churn management and account management in the space of Telecom for over 12 years.
Adding learning and development to her credentials that includes understanding organizational needs for employees and working along with HR to plan and execute their learning journey through experiential methods
What she brings to the table is rich cross industry experience and blending that combined with present industry trends, leverages learning for organizations.
Shayanti holds a soft skills certification from Scottish Qualification Authority, she is also Train the Trainer qualified, recognized by National Accreditation Board of Education and Training, facilitated by Image Consulting Business Institute. She has trained and worked in the space of POSH as well.
Some of her clients are, Cornerstone International College, Velammal School Teachers, MGM beach resort, Engineering College Chennai, Daiwik Hotels, Amazon, Coal India, Central Bank of India, CESC Ltd, Willis Tower Watson. In totality she has conducted programs for some renowned organizations. She specializes in customer experience, POSH and Gender Sensitivity and Women Empowerment, Emotional Agility at Workplace. Shayanti is a certified Neuro Linguistic Practitioner certified by Association of Neuro Linguistic Programming India and European Community for Neuro Linguistic Programming
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