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'YOUR UNDERSTANDING OF YOURSELF HOLDS THE MEANING TO YOUR LIFE'- Leo Tolstoy
What MIND Makeover therefore brings to you, is rich cross Industry experience that blends superbly well with current Industry trends and needs that will elevate learning for organizations. Certified by Image Consulting Business Institute, and Accreditation received in 'Train the Trainer' recognized by NABET ( National Accreditation Board of Education and Training)
CUSTOMER EXPERIENCE
Customers get their first hand experience of your organization, from your representatives. Its them who paint the picture of your organization and its capabilities through Customer Service. Therefore it is but essential to create the right Customer Experience for your customers. This Workshop allows you to explore all the nuances of Customer Experience, that will make all the difference to your customers, and guess who benefits from it?- You!
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Level 1 - Building trust, connection and communication
Level 2- Deep dive into empathy, Calibration, Problem solving, Close Looping
Level 3- Organizational culture, mission , goals
Talent Development in Customer Experience
Career Path development in Customer Experience
EMPLOYEE SENSITIZATION PROGRAM AND WORKSHOP FOR ICC
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As per the law, 'The Sexual Harassment of Women at Workplace, prevention, prohibition and redressal act 2013. it is mandatory for organizations to have sensitization programs in compliant with the law. This program covers all nuances of work place policies that needs to be adhered to and create a safe and trusted work environment.
Right from creating an Internal Committee to conducting inquiries to submitting annual report to MWCD, this program will take you through it all.
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POSH Basic - Posh Law, Evolution, Complaint , SH Types, punishable as per the law. Timeline, Introduction to ICC
POSH Intermediate- ICC Framework, inquiry process, inquiry method, role of ICC, role of functions, review company policy in compliant with the law, Gender Neutral policies
POSH Advance- No Show, malicious complaint, annual report submission to MWCD, report structure, DEI, transgender policy updates, changing role of women i, equity and inclusion
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Emotional Agility at Workplace
A neuroscience technique/s that will enable employees to become emotionally strong, agile yet productive at workplace, you are given tools to that will help you win relationships at work
Going into depths of- VAKOG and sensory acuity
NLP techniques that help overcome phobia in communication and workplace fears, SWISH Pattern, Changing personal history, anchoring. Techniques that help overcome workplace anxiety, and help improve relations at work
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