'YOUR UNDERSTANDING OF YOURSELF HOLDS THE MEANING TO YOUR LIFE'- Leo Tolstoy
What MIND Makeover therefore brings to you, is rich cross Industry experience that blends superbly well with current Industry trends and needs that will elevate learning for organizations. Certified by Image Consulting Business Institute, and Accreditation received in 'Train the Trainer' recognized by NABET ( National Accreditation Board of Education and Training)
CUSTOMER EXPERIENCE TRAINING :KOLKATA
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Your customers experience your brand through your people. Our Customer Experience (CX) training in Kolkata equips employees with the skills, mindset, and tools required to deliver consistent service excellence across every customer touchpoint.
This program helps organizations in Kolkata create a strong customer-centric culture aligned with their vision, mission, and values.
What This CX Workshop Covers: Customer readiness and service mindset development Enablers and barriers to exceptional customer experience Improving customer engagement and satisfaction
CX aligned with organizational culture and leadership vision Building long-term customer loyalty and retention
Ideal for: Customer-facing teams, service professionals, managers, and leadership in Kolkata-based organizations.
PoSH Training Programs :Kolkata​
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As per the POSH Act, 2013, it is mandatory for organizations to conduct POSH training and constitute an Internal Committee (IC). We offer end-to-end POSH compliance services in Kolkata to help organizations meet statutory requirements while creating a safe, respectful, and inclusive workplace.
​PoSH – Basic (Employee Sensitization Program)
Overview of POSH Act 2013 and its evolution
Gender sensitization and acceptable workplace behavior
Understanding sexual harassment and its types
Complaint process, timelines, and penalties under the law
Roles and responsibilities of employees
Introduction to the Internal Committee
PoSH – Intermediate (Internal Committee Training)
Internal Committee framework and functioning
POSH inquiry procedures and inquiry methods
Roles and responsibilities of IC members
Handling contraventions under the POSH Act
Inquiry report drafting and annual report submission to MWCD
PoSH – Advanced (POSH for Leaders)
Leadership responsibilities under POSH law
Do’s and Don’ts while making recommendations
Strengthening organizational accountability and governance
Creating a culture of trust and compliance
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Emotional Agility & Emotional Intelligence Training: Kolkata
Our Emotional Agility at Workplace training in Kolkata is a neuroscience-based program designed to enhance emotional intelligence, communication effectiveness, and workplace resilience.
Participants learn practical tools to manage emotions, improve relationships, and navigate workplace challenges with confidence.
Key Focus Areas:
Emotional intelligence in the workplace
VAKOG model and sensory acuity
NLP techniques for workplace communication
Overcoming workplace fears and communication phobias
Managing customer interactions and professional stress
Time management, productivity, and emotional regulation
Ideal for: Employees, managers, leaders, and customer-facing professionals in Kolkata.