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'YOUR UNDERSTANDING OF YOURSELF HOLDS THE MEANING TO YOUR LIFE'- Leo Tolstoy
What MIND Makeover therefore brings to you, is rich cross Industry experience that blends superbly well with current Industry trends and needs that will elevate learning for organizations. Certified by Image Consulting Business Institute, and Accreditation received in 'Train the Trainer' recognized by NABET ( National Accreditation Board of Education and Training)
CUSTOMER EXPERIENCE
Customers get their first hand experience of your organization, from your representatives. Its them who paint the picture of your organization and its capabilities through Customer Service. Therefore it is but essential to create the right Customer Experience for your customers. This Workshop allows you to explore all the nuances of Customer Experience, that will make all the difference to your customers, and guess who benefits from it?- You!
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Level 1 - Customer Readiness
Level 2- Enablers and Barriers
Level 3- CX intertwined with Organizational Culture, Vision and Mission
EMPLOYEE SENSITIZATION PROGRAM AND INTERNAL COMMITTEE
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As per the law, 'The Sexual Harassment of Women at Workplace, prevention, prohibition and redressal act 2013. it is mandatory for organizations to have sensitization programs in compliant with the law. This program covers all nuances of work place policies that needs to be adhered to and create a safe and trusted work environment.
Right from creating an Internal Committee to conducting inquiries to submitting annual report to MWCD, this program will take you through it all.
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POSH Basic - Posh Law, Gender Sensitization, Evolution, Complaint , SH Types, punishable as per the law. Timeline, Introduction to IC. Roles of Employees.
POSH Intermediate- IC Framework, Inquiry procedure, inquiry method, role of IC, Contravention, Inquiry report and annual report
POSH Advance- POSH for leaders. What organizational leaders need to know and implement POSH, the Do's and Don't of recommendations suggested.
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Emotional Agility at Workplace
A neuroscience technique/s that helps in building better emotional quotient, that impacts workplace complexities and workplace relationships.
Going into depths of- VAKOG and sensory acuity
NLP techniques that help overcome phobia in communication and workplace fears. Challenges at workplace that includes handling customer service, managing time and overall workplace navigation.
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