Customer Experience Solutions | Mind Makeover

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Workplace Empowerment

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Workplace Empowerment

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FAQ

All your questions answered by our experts.

WHAT DO CUSTOMERS ASSESS BUT MAY NOT TELL YOU

A customer intensive industry like, retail, hospitality, utility, ecommerce, customers will assess you on factors like process, deliverables, responses, TAT, communication, information, accessibility but may not always tell you. Such things show up at different points of customer life cycle and will impacts brand reputation and growth.
Enabling teams to look at Customer Experience not merely from a Service point of view but from an Experience point of view levels up the value of your services and brand promise Customers like to work with people who can be trusted, reliable, organized accountable and solution driven. Training your teams on these aspects will help drive value to your customers.

UNDERSTANDING INDICATORS IN POSH ( PREVENTION OF SEXUAL HARASSMENT AT WORKPLACE)

Suppose you are attempting to build a

a workplace that is void of rumors or

possible workplace harassment,

In that case, it is important to understand certain indicators that may occur due to unidentified Sexual Harassment or the wrong understanding of it. Employees often need to first understand what can be called as Sexual Harassment or otherwise. Many such misunderstandings lead to chaos and take away the crux of work, reputation, and possible financial loss. To pace with the changing work environment getting employees POSH-ready is highly crucial, As per POSH guidelines, the Internal Complaints Committee should carry the capacity to hold inquiries, document and report based on inquiries, and enable redressal for submitted complaints., failing which can lead to loss of business license or financial loss

EMOTIONAL AGILITY AT WORKPLACE

Emotional Agility is linked to productivity, quality of work, employee retention, employee experience, and overall business health. Unhappy employees usually do not meet the organizational vision, mission, and goals. Also organizations should be cautious about not creating an unhappy environment.

Understanding the fundamentals of what impacts employee performance has a great to do with employees emotional agility and organizational initiatives
The right mix of both can create great results.

Check on factors like, how employees are managing their time and stress, how are how well they handle productivity, workload and appraisals and many such factors, this has to be congruent with how company is enabling and supporting all of the above.