HERE TO HELP YOU AND YOUR TEAM
Video : Customer Experience​
https://www.youtube.com/watch?v=pHTQzHXOCrY
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Optimizing time at work
https://www.youtube.com/watch?v=Bg89q2I0hoc
FAQ
All your questions answered by our experts.
WHAT DO CUSTOMERS ASSESS BUT MAY NOT TELL YOU
A customer intensive industry like, retail, hospitality, utility, ecommerce, customers will assess you on factors like process, deliverables, responses, TAT, communication, information, accessibility but may not always tell you. Such things show up at different points of customer life cycle that impacts brand reputation and growth.
Enabling teams to look at Customer Experience not merely from a Service point of view but from an Experience point of view levels up the value of your services and brand promise Customers like to work with people who can be trusted, reliable, organized, accountable and solution driven. Training your teams on these aspects will help drive value to your customers.
PREVENTION OF SEXUAL HARASSMENT AT WORKPLACE
In an attempt to create a great workplace,
it is important to understand certain indicators that may occur due to unreported Sexual Harassment or the wrong understanding of it. Employees often need to first understand what can be called as Sexual Harassment or otherwise. Many such misunderstandings lead to chaos and take away the crux of work, reputation, and possible financial loss. To pace with the changing work environment getting employees POSH-ready is highly crucial, As per POSH guidelines, the Internal Committee should carry the capacity to hold inquiries, document and report based on inquiries, and enable redressal for submitted complaints., failing which can lead to loss of business license or financial loss