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FOUNDER AND CREATOR - MINDMAKEOVER

Corporate Trainer |PoSH Compliance| Customer Experience

 

’I am Shayanti—a corporate trainer and Learning & Development professional with over 20 years of experience. In the last 8 years i have been helping organizations build respectful workplaces, deliver meaningful customer experiences, and develop emotionally intelligent teams.

My work sits at the intersection of POSH awareness and compliance, customer experience excellence, and emotional intelligence at the workplace. I partner with HR and leadership teams to design learning journeys that are practical, relevant, and aligned with real business challenges.

With a background in the telecom sector and years of cross-industry exposure, I bring a strong understanding of people dynamics—how employees behave, how customers perceive value, and how culture shapes performance. My approach is experiential, reflective, and deeply human, helping organizations create safer, more engaged workplaces and consistent, trust-driven customer experiences.

 

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CREDENTIALS & CERTIFICATIONS

 

Soft Skills Certification – Scottish Qualification Authority

 

Train the Trainer – National Accreditation Board of Education and Training (NABET)

 

Certified in Neuro Linguistic Programming (NLP)

 

POSH & Gender Sensitization Specialist

 

LEADERSHIP & AFFILIATIONS

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President – Corporate Talent Council, WICCI (West Bengal)

MEMBER - Professional Speakers Association of India

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CLIENT ENGAGEMENTS

 

Shayanti has partnered with leading organizations across sectors, including:

 

CESC Ltd | Coal India | Nielsen Ltd 

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WHY ORGANIZATIONS WORK WITH SHAYANTI

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Executive-relevant, business-aligned programs

 

Practical, experiential learning methodologies

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Strong focus on accountability and outcomes

 

Proven experience across customer-intensive and people-centric industries